|
COBRA Administration Installation
and Set-Up
|
Service |
Standard |
Optional |
|
Provide installation
package to plan
sponsor, including
electronic forms
for collecting rates,
and information
about current continuees
and Qualified Beneficiaries
(QBs) in their election
period, and for
use with future
QBs, |
 |
|
|
Mail informational
materials to current
QBs introducing
ARC and our process,
and enclosing their
premium payment
coupons |
|
|
|
Provide toll-free
customer service
to address QB questions
about the change
and the process
|
|
|
Qualifying Event Services
|
Service |
Standard |
Optional |
|
Prepare and mail
election package
and enrollment form
to each new QB
|
|
|
|
Send a separate
election package
to spouse, if any |
|
|
|
Follow-up on any
returned or undeliverable
election packages |
|
|
|
Track COBRA election
and payment timelines |
|
|
|
Issue HIPAA certificate
to each QB as of
the Qualifying Event
|
|
|
|
Provide toll-free
customer service
to address QB questions |
|
|
|
Send premium payment
coupons to QBs who
elect to continue |
|
|
Ongoing Administration
Services
|
Service |
Standard |
Optional |
|
Provide toll-free
customer service
to address QB questions |
|
|
|
Receive and track
premium payments |
|
|
|
Send monthly payment
reminder letters
to QBs during the
grace period
|
|
|
|
Communicate with
QBs regarding insufficient
or NSF checks |
|
|
|
Forward one check
to plan sponsor
on a monthly basis
representing all
premiums received
during the month
|
|
|
|
Provide detailed
monthly reports
of all COBRA activity
to the plan sponsor
|
|
|
|
Issue HIPAA certificate
to each QB as of
the termination
of COBRA continuation
|
|
|
|
ARC Website for qualified beneficiaries and for ARC COBRA Administration clients
|
|
|
|
Issue HIPAA certificate
not related to a
COBRA event |
|
|
|
Send General COBRA
Notice (also known
as Initial COBRA Notice and COBRA Rights
Notice) to new participants (service includes COBRA Notice of Unavailability)
|
|
|
Open Enrollment Services
|
Service |
Standard |
Optional |
|
Provide QB mailing
labels or address
files to the plan
sponsor for use
in sending open
enrollment materials
to QBs |
|
|
|
Send rate change
notices and new
premium payment
coupons to QBs |
|
|
|
Manage the open
enrollment process
for QBs |
|
|
|
In addition to encompassing
both the federal
COBRA requirements
and any applicable
state benefit continuation
requirements, ARC's
services also include
our client indemnification
for any errors made
by ARC. ARC retains
all records relating
to each client's
administration services
for seven years. |
Retiree Billing
Services are also
available from ARC.
The services are
very similar, in
most respects, to
the COBRA administration
services outlined
above. The most
significant differences
are that the COBRA
statutory and regulatory
requirements relating
to such things as
grace periods, late
payments, insufficient
payments, and so
on, do not apply,
and that ARC can
receive automatic
payments from retirees
via Automated Clearing
House (ACH) transactions.
Click here
to see the
compelling reasons
why many employers
outsource their
COBRA administration. |
|
