Plan Installation and Set-Up

Service	Standard	Optional
Consulting to design plan
Draft master plan document and SPD, if needed
Set up plan records, claim processing, and reimbursement procedures
Develop reimbursement schedule customized to employer's payroll processing schedule
Review data processing information requirements and claim processing procedures

Employee Communication

Service	Standard	Optional
Communication package for each participant, including:
• 3-part enrollment form and instructions
• Overview of eligible health care expenses
• Health care expense worksheet
• Overview of orthodontia expenses
• Orthodontia expense worksheet
• Overview of eligible dependent care expenses
• Dependent care expense worksheet
• Description and example of impact on Social Security
• Customized claim processing schedule
• Online open enrollment system
Customized PowerPoint presentation
Group employee orientation meetings
Individual employee meetings
Customized communications other than as described above (including customized materials on ARC website)

Comprehensive FSA Administration

Service	Standard	Optional
Health care and dependent care administration, including:
• Mail "Welcome" packet to new participants
• Review and audit 100% of all claims
• Process requests for reimbursement
• Generate management reports
• Reimburse eligible participant expenses via check, direct deposit, or stored value card
• Mail checks and/or notices of deposits to participants' homes
Include the following with each check/notice of deposit:
• Complete account reconciliation
• New claim form
• New pre-addressed envelope for next claim
• Service participant and employer questions via toll-free telephone system
• Daily, weekly, bi-weekly, or semi-monthly reimbursement
• Distribute "remaining balance" letters in 10th month and/or periodic participant statements
• Administer "run-out" period after close of plan year
• Administer "grace period" (grace + run out < 120 days)
• Administer "grace period" (grace + run out > 120 days)
Service fees also include all:
• 3-part enrollment forms
• Claim forms
• Pre-addressed envelopes
• Check stock
• Postage
ARC website for participant account claims, payments, and balance inquiry and interactive reimbursement claim form
ARC website for plan sponsor inquiry, reports, and data submission
Continuation of health FSA accounts after termination (available through ARC COBRA administration services)
Debit Card and online drugstore

Compliance Services

Service	Standard	Optional
Discrimination Testing
Completion of Form 5500, Schedule F (if required)