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ARC is a recognized leader when it comes to helping employers with their COBRA/HIPAA/state law benefit continuation and retiree billing administration, as well as their FSA, HRA, and VEBA administration. In our experience, the process of transitioning administration responsibilities to ARC is critical to the success of our ongoing administration services.
For that reason, our staff of experienced benefit professionals includes a team of transition specialists dedicated to ensuring that the transfer of responsibilities is conducted as smoothly, efficiently, and cost-effectively as possible. Once the transition is completed to the satisfaction of the client and the ARC transition manager, the administration is then transferred to an ARC account manager for ongoing administration.
Transition Manager Responsibilities
ARC assigns account managers to each employer. Because they, too, are specialists in their respective disciplines, the account managers are different for COBRA administration and expense reimbursement plan administration. While these account managers serve as the primary contacts for clients, qualified beneficiaries, and plan participants, additional assistance can also be provided by other account managers, as well as supervisory and management staff.
At ARC, we recognize how important it is to get your questions answered as quickly as possible. That’s why we utilize a live operator on our phone system instead of a computerized routing system. And, if our account managers are unable to answer their phone, our policy is that all they must respond to all phone messages within 24 business hours.
For prompt, accurate, and friendly administration services, ARC is your best option!
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