The responsibilities of our transition specialists encompass the following:
For Expense Reimbursement Plans . . .
Consulting to assist the employer and broker with plan design or redesign
Overseeing the drafting of plan documents, if required
Developing an employer administration manual and communicating the contents to the plan sponsor
Developing and producing employee materials to communicate the details of the plan and the administrative procedures
Conducting employee enrollment meetings
Establishing data transfer procedures and ensuring that the participant data is communicated to ARC in a timely and accurate manner (especially critical for take-over of administration responsibilities during a plan year)
For transfers of administration during the plan year, preparing and mailing "welcome" letters with claim forms, envelopes, and reimbursement schedules to all participants
Transferring responsibility for ongoing administration to the ARC expense reimbursement department and specifically to the account manager who will be providing ongoing administration services to the plan
For COBRA/HIPAA/State Law Benefits Continuation and Retiree Billing Services . . .
Developing an employer administration manual and communicating the contents to the plan sponsor
Working with the employer and broker to gather information about all continuable benefit plans, including current rate structures, and all current qualified beneficiaries and their status
Developing and mailing a "welcome" letter to all qualified beneficiaries to introduce them to ARC and our processes and procedures, and to provide their payment coupons for future payments
Transferring responsibility for ongoing administration to the ARC COBRA department and specifically to the account manager who will be providing ongoing administration services
